Terms and conditions of use

These conditions of sale are known to each buyer to place an order. Therefore, the fact of placing an order implies full and unreserved the buyer to the general conditions of sale. Any contrary condition imposed by the buyer will, in the absence of express acceptance, up against the seller regardless of the time it may have been brought to its attention.

The Order:
The information given by the buyer, when making an order it.
In case of error in the address of the recipient, the seller can not be held responsible for failure in which he is to deliver the items.
Orders are final only when confirmed by the regulation of prices by the buyer.

We will ship all items on your order, with the exception of those who will not be available the day of receipt of order. These will be shipped as soon Availability.

If out of stock we aim to reduce the delivery time to the maximum: (3 weeks). In some cases, timeliness, we will replace, after agreement on your part, unavailable items with items of equal or greater quality.


Placing an order

To place your order, we offer you two ways:

1 / Order by mail
By sending a printed order form on our website, filled by you with a check and mailed to the following address:

Souvenirs Lourdes.com
Christine SOLER
7 rue Voltaire - 65000 Tarbes - FRANCE

Tel. : 33 (0) 9 61 27 22 64 (no surcharge)


The check is made payable to the order of SouvenirsLourdes.com & Product-Lourdes.fr

2 / electronic control
By sending an electronic order form on the site (online form), completed by you and a secure payment online by credit card as indicated on the site.

SouvenirsLourdes.com & Product-Lourdes.fr is not responsible for errors on your part in the coordinates of the order.

Delivery is from the time the order is set.
SouvenirsLourdes.com & Product-Post Lourdes.fr has chosen to ensure the best possible service and fastest.
In case of delay or loss of packages caused by post, in any case, responsibility for product-Lourdes.fr SouvenirsLourdes.com & can not be held and therefore no claim can be claimed by the customer .

In case of no delivery address erroneous or incomplete or IASP (not living at this address) entered by the customer when the order is taken, the cost of returning the goods will be borne by the customer.

SouvenirsLourdes.com & Product-Lourdes.fr shows the price in euros including all taxes, excluding shipping.

Withdrawal period
Accordance with the provisions of Article L121-16 of the Consumer Code, you have 7 days to return a product that you are not satisfied. Within this period you can return the product at your expense with the delivery for exchange or refund within 8 days. The return of products will be accepted for products in their original condition and undamaged. This right of withdrawal is without penalty, except for shipping costs.


The consumer has a legal warranty against hidden defects that could present the product.
The only transportation costs made at the Avangard are responsible for the return postage of returned goods to the customer's responsibility to return following a real-vice operation.
No material may not be exchanged before its back to factory & product-SouvenirsLourdes.com Lourdes.fr.
Depending on the repair, the period up to 5 weeks.

The return will cover only products which have undergone any alteration or attempted repair, and succeeded in their original packaging and undamaged.

If abnormal wear due to negligence, abnormal use or lack of maintenance by the customer, our guarantee is not applicable OF CONTRACT.


Claims or disputes will always be received with attentive benevolence, good faith is always presumed in the person who takes the trouble to explain his situation.
In case of dispute, the customer should first contact the company to obtain an amicable solution.
Otherwise, the courts of 65000 Tarbes - France will have jurisdiction.


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